Read The Following Scenario And Respond To It As A Risk Manager. Mr. And Mrs.

Read the following scenario and respond to it as a risk manager
Mr
And Mrs
Watros came to the Memorial Hospital for the delivery of their first child
While Mrs
Watros was in labor, the couple had to wait for nearly two hours to get a room
During that time, no hospital nurse attended to her
As the waiting room was full of patients, an exhausted Mrs
Watros sat on the floor
Mr
Watros reported this to a nurse
The nurse responded that it was past her shift, and she could do nothing
These problems were later reported to a physician
The physician said,It is just the way things go wrong here sometimes
You just have to get used to it
After delivery, the nurse carrying the infant slipped
The baby was unharmed
The explanation given was,there was disinfectant fluid on the floor, which makes the floor a little slippery
On discharge, Mr
and Mrs
Watros decided to sue the hospital
The physician admitted negligence and poor treatment, but did not see a reason to apologize
Put yourself in the position of all the people involved (as well as the hospital), and describe what could have been done differently  Your focus as a Risk Manger is prevention and your analysis should be directed at preventing the intial action as well as re-actions